Ferratum Malta - Customer Support Officer Czech

Employment Type: Permanent
Location: Valletta, Malta, Gzira
Salary: Competitive
Languages: Czech
Required Languages: 1

Advertiser Details

  • Name:
    Ferratum Malta
  • Posted:
    24-12-2017
  • Code:
    TLJ
Responsibilities:
• Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services;
• Ensure that company’s accounts are opened per the company’s product and service guidelines;
• Building a rapport with the customers whilst addressing any issues relating to any of the company’s products
Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information;
• Identify selling opportunities after analysing the customer’s needs;
• Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct;
• Keeping records as required;
• Issuing of new cards and renewal processes.
* Cancelling and temporary / permanent blocking of cards on customer request
• Assistance with gathering of data/information for the company (via phone, e-mails, chat or any other agreed communication channel);
• Providing support with invoicing
• Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions;
• Communication and close cooperation with country co-ordinators and other departments;
• Other related ad hoc duties that may be assigned by the company from time to time.

Requirements:
• Previous working experience in a similar environment.
• Fluent in both English and Czech oral and written. Additional languages will be a benefit.
• Previous experience in a similar position is an asset
• Strong communication skills, both verbal and written
• Computer skills
• Team player and customer oriented
• Willingness to learn and expand horizons

We require all new starters at Ferratum Bank, to provide us with a number of vetting documents as part of our Security Process. The following documents need to be provided by every newcomer BEFORE the start of his/her employment:
• 2 reference letters from former employers with the exact dates (beginning AND ending), the date of writing the letter, the name of the person who wrote it as well as his/her signature and official title in the company. We also prefer the letter to be written on official company paper. Besides 2 letters we also need to receive a phone number from a previous employer (which can be the same as one of the letters), so we can take a phone reference.
• Highest level of qualification
• Clear copy of ID Card or passport (front and back) to check the documents with the identification number
• Updated CV + cover letter in language that you have applied for
• Police Conduct from the country that you have lived in the last 5 years, in case you have been living in multiple countries, you will need to provide the document from the country you are currently living in (in case this has been longer than 6 months) + the document from the country you have lived in the longest during those 5 years.
• Credit Check from the country that you have lived in the last 5 years, in case you have been living in multiple countries, you will need to provide the document from the country you are currently living in (in case this has been longer than 6 months) + the document from the country you have lived in the longest during those 5 years.

We offer:
• The opportunity to work in a dynamically evolving company;
• Opportunities for growth, realization of own ideas and further training;
• Professional and attentive environment;
• Other company benefits,


Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.

You cannot apply for this job as it is no longer active.
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