languagejobs4u homeHead of Customer Services- French speaking- Ski Season
Type:
Contract
Location:
Savoie - Rhône-Alpes, France, French Alps - Val d’Isère
Salary:
Excellent
Advertiser:
Mark Warner Ltd
Job Posted:
30th Sep 2008
Reference:
TLJ-7032
Languages:
All of these languages are required. French
German
Italian
All of these languages are required. French
German
Italian
Job Description
Position still available in fantastic family hotel in the sought after resort of Val d’Isère!
Tired of the grey UK? Escape the rat race and work in the French Alps this winter! Have a snow white Christmas and ski each day whilst working as a Head of Customer Services in a Mark Warner chalet hotel in a prestigious resort.
The Head of Customer Services is responsible for ensuring that all guests receive the highest levels of customer service at all times. As Head of Customer Services the onus will be on you to ensure that your team of one or two Customer Service Officers extend the same level of service to all guests at all times.
Main Duties involve:
*Supporting the Manager as a member of the Head of Department team.
*Managing the hotel Customer Services team
*Supporting the Head Office Customer Services Department
*Complying with all procedures & standards as set out in the *Customer Service Procedures & Standards manual
*Managing the daily running of the reception desk including all guest queries and complaints
*Overseeing production of welcome packs, notice boards, rooming manifests
*Acting as a translator and assisting in dealing with suppliers
*Dealing with all health and safety matters and reporting to head office
Previous customer service experience, professional with excellent interpersonal, listening and communicative skills. Management experience within the tourism industry preferred. Fluency in French, German or Italian essential.
In addition to a fun and rewarding season in a great location we offer an excellent package including:
Season's lift pass and ski / boot hire (winter)
Accommodation
All meals
Travel to and from resort
Medical insurance
Uniform
Discounted drinks
Weekly wage
Working for Mark Warner is a great opportunity to meet new, like minded people and gain valuable life skills.
You may discover you enjoy the lifestyle so much, you want to follow a career with us. If you prove yourself, we offer excellent opportunities for progression and development.
Tired of the grey UK? Escape the rat race and work in the French Alps this winter! Have a snow white Christmas and ski each day whilst working as a Head of Customer Services in a Mark Warner chalet hotel in a prestigious resort.
The Head of Customer Services is responsible for ensuring that all guests receive the highest levels of customer service at all times. As Head of Customer Services the onus will be on you to ensure that your team of one or two Customer Service Officers extend the same level of service to all guests at all times.
Main Duties involve:
*Supporting the Manager as a member of the Head of Department team.
*Managing the hotel Customer Services team
*Supporting the Head Office Customer Services Department
*Complying with all procedures & standards as set out in the *Customer Service Procedures & Standards manual
*Managing the daily running of the reception desk including all guest queries and complaints
*Overseeing production of welcome packs, notice boards, rooming manifests
*Acting as a translator and assisting in dealing with suppliers
*Dealing with all health and safety matters and reporting to head office
Previous customer service experience, professional with excellent interpersonal, listening and communicative skills. Management experience within the tourism industry preferred. Fluency in French, German or Italian essential.
In addition to a fun and rewarding season in a great location we offer an excellent package including:
Season's lift pass and ski / boot hire (winter)
Accommodation
All meals
Travel to and from resort
Medical insurance
Uniform
Discounted drinks
Weekly wage
Working for Mark Warner is a great opportunity to meet new, like minded people and gain valuable life skills.
You may discover you enjoy the lifestyle so much, you want to follow a career with us. If you prove yourself, we offer excellent opportunities for progression and development.
You cannot apply for this job as it is no longer active.