A well known organisation based in Castle Donington are looking to recruit an administrator within their customer services division.

Please note, to apply for this position you MUST be fluent in Spanish, and have practised this within a professional environment.

The successful candidate will be supporting the business within the customer services environment on a daily basis.  You will be responsible for providing a high level of service to internal and external customers, including liaising with account managers and line managers.  Your key areas of accountability will include maintaining a telephone service level in line with current service level targets/agreement and ensuring customer orders are processed accurately within the timescales appropriate to the delivery of excellent customer service, meeting, as a minimum, the targets as set by the Business.



Working hours are Monday to Friday 40 hours a week - (flexible)
Friendly working environment
Some overtime negotiable
Starting Salary £13500 rising to £16000 after the initial probation
 



- Provide excellent service and support to internal and external customers
- To be professional at all times escalating any issue or potential issue to your line manager immediately
- Ensure the smooth running of one or more corporate accounts
- Assist in developing colleagues knowledge of accounts
- Manage and prioritise their daily / weekly workload
- Ensure there is a good sound knowledge of Microsoft applications including Word, Outlook and Excel
- Ensure all telephone calls are dealt with in a timely manner resolving the call and ensuring excellent customer service
- Apply 100% attention to detail
- Ensure all customer orders are processed within 24 hours of receipt and prioritise where necessary to ensure that any more urgent tasks are processed in a timely manner
- Attend project meetings with account managers supporting and giving input where relevant

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