Dutch/Flemish & French ACCOUNT CO-ORDINATOR

JOB PURPOSE: To provide superior customer service to a designated group of accounts, by direct contact with those accounts, close liaison with the account managers, and by effective management of customer orders, in line with Company and brand strategies. Also, to provide customers and the account managers with accurate sales and order status information.


JOB FUNCTION

1. To receive and initiate the processing of customer orders in accordance with the Customer Service Charter.

2. To ensure customer order details are validated prior to order entry, in terms of account identification, order type, sku detail, stock availability, customer requested delivery date, scheduled delivery date, and pricing.

3. To deal promptly and efficiently with enquiries from both customers and account managers both verbally and in writing.

4. To strictly execute the Company’s procedures relating to order cancellations, customer and consumer returns and new account enquiries.

5. To ensure that all communications to outside parties exhibit standards expected of a professional, multinational company.

6. To be a contact point for enquiries from management, account managers and other departments relating to statistics, orders, shipments etc.

7. To liaise with the Credit department to ensure that queries are resolved in order to achieve prompt payment.

8. To liaise closely with all associated departments, and DC’s to ensure full conformity to customer requirements, on time and in full delivery of orders, and efficient handling of accounts.

9. To provide cover as necessary for holidays, sickness, etc.

10. Any other duties as assigned to the Job Holder within the Job Holder's capabilities.
Our client is looking for individuals with the following attributes:

 Good standard of education – GCSE level including Maths and English
 Ideally some credit control & accounts receivable experience/previous experience in a fast moving commercial finance/credit role, but at least must be numerate and have had some office experience.
 PC Literate including Word & Excel
 Analytical, numerate
 Capable
 Accurate/thorough
 Fluent in the required languages and English
 Friendly, team player, outgoing personality
 Very good telephone manners, able to converse at all levels
 Young at heart

This position is offering a starting salary of £16000 and includes the following benefits:
36.25 hr working week, Monday to Friday, 45 mins unpaid lunch
20 days holiday, plus bank hols, rises with length of service
Contributory Staff Stakeholder Pension Scheme
Free Life Assurance
Discounts on all VF products
Subsidised canteen/Free Parking
Casual Dress Code
Yearly appraisals/salary reviews
On going training based on needs identified in yearly appraisals (we would financially support credit staff who wanted to take the ICM qualification).
Comprehensive induction
6-month probationary period