Do you want to work in an exciting new role for large multinational. Excellent opportunity for Swiss German speakers with fluent, English and French. Apply now. Great starting salary and Benefits (MB)


Our client is a global specialty pharmaceutical company that develops and commercializes innovative products for the eye care, neuromodulator, skin care and other specialty markets. In addition to its discovery-to-development research programs, our client has global marketing and sales capabilities in over 100 countries that deliver value to our customers, satisfy unmet medical needs and improve people's lives.

Driven by technology and innovation, our client addresses the needs of consumers across the world with over 5,000 employees worldwide, 4 world-class Research and Development facilities and 3 state-of-the-art manufacturing plants.

Your tasks will be:

Order Management and Customer Service 50%
- Work as part of a multi disciplinary team, ensuring that all orders from the customers / sales force received via telephone, fax, post and EDI are processed in the system accurately and promptly upon receipt.
- Ensure that all customer queries (order queries, stock situation, despatch details, invoices and invoices queries) are resolved satisfactorily.
- Process returns/adjustments from the customer in accordance with policy where necessary.
- Monitor the invoicing process and provide duplicate invoicing where requested.
- Daily Open Order follow up and statistics (telephone and KPI’s).

Interfaces with Commissionaire, Warehouse, etc 20%
- Liaise with the sales force on a regular basis as regards of orders, changes to a customer account, general information from customers and messages from customers wishing to contact the sales force.
- Maintain regular contact with the warehouse and courier to co-ordinate deliveries, returns etc.
- Liaise with the local office (QA and sales support) in terms of tenders, pricing or validation of new customers

Complaint Handling 20%
- Ensure all service complaints are dealt with upon receipt, entered accurately into the complaint system (Remedy) and resolved to the satisfaction of the customer.
- Escalate all product complaints (technical and medical) to the Quality department in local market.

Month End / Quarter End Management 5%
- Ensure month end procedures are executed and all deadlines are met.
- Liaise with the local market, warehouse and I.S. according to set timelines and responsibilities.

Rescheduling / Back Orders Management 2%

Involvement in Special Projects 3%

Your main Contacts will be:
(Function groups that are key contact points in this role)
External: Customers from relevant market (s), 3PL Providers.
Internal: Sales representatives, accounts receivable, warehouse, quality department.

You need to have the following profile to apply:
Education and Experience:
· Successful completion of relevant certificate / diploma course: Accounting, Business Studies, Information Technology, Languages.
· Proficiency in the Swiss German, French and fluent English
· Minimum 1 year experience in a customer service environment
· Intermediate user of Microsoft Office products.
· SAP knowledge
Essential Skills and abilities:
· Proactive approach to work and development of existing work processes
· Excellent telephone manner
· Ability to work under own initiative
· Excellent attention to detail
· Strong customer focus
· Excellent communication skills – oral and written
· Good technical competence
· Professional
· Result orientated
· Team Player

Great Benefits and a starting salary of € 24.500