Bloomberg is the world's most trusted source of information for businesses and professionals. Bloomberg combines innovative technology with unmatched analytic, data, news, display and distribution capabilities, to deliver critical information via the BLOOMBERG PROFESSIONAL® service and multimedia platforms. Bloomberg's media services cover the world with more than 2,200 news and multimedia professionals at 146 bureaus in 72 countries.

The Role:

Bloomberg is looking for a highly motivated, multilingual Credit Controller to join their fast-paced Customer Financial Services team. Based in central London, the team is responsible for the whole of the Europe, Middle East and Africa region.

Typical activities will include:

-Ensuring the timely receipt of invoices. Contacting and checking overdue accounts, follow up on final warnings sent to customers after suspension of services.
-Logging all collection notes on database or the internal ticketing system.
-Answering customer queries related to invoices, providing statements, change of address, and termination of the contract logging all calls made/received on the internal ticketing system.
-Working with internal departments to have clients queries answered, (including the Sales team, Communications, Installations and Contracts.)
-Terminal Inventory: Showing clients how to track terminal inventory through Sid reports, advising of change activity, current subscriptions and real-time/3rd party services received for each user.
-Advising clients of costs due to removals/relocations/conversions and helping them with their own internal budgets.
-Working along our New York billing team to resolve pricing issue/ terminal inventory disputes, reconciling issues with credits where needed.
-Visiting clients to explain our Bloomberg invoices and sid reports.
-Attending regular sales team meetings (internal) to build strong working relationships with our sales teams and identify key areas for improvement.
-Contacting clients via phone and email, chasing payment of past due invoices and updating our internal database
-Analyzing MS-Excel s/sheets assisting clients with their costing and analysis.

Requirements:

-Fluency in English and a Scandinavian language essential
-Experience of SAP and an internal ticketing system is desirable
-Proven experience of high volume Credit Control (1000 accounts + )
-Invoice queries experience and experience of Excel is essential
-Experience of working in a blue chip environment
-Excellent communication and customer service skills, and the ability to multi-task are essential
-Bachelors degree or equivalent work experience
-Keen interest in financial markets
-Experience of client visits is desirable
-Experience of an internal ticketing system and of SAP is desirable