Our History……

gem is a privately owned Outsourced Contact Centre based in Belfast City Centre, Northern Ireland. gem operates across 4 sites; 2 in Belfast (5mins walking distance), one in L’Derry and a recently opened centre in Debrecen, Hungary. There are over 800 employees working across different global clients such as MSN, Cisco, Clearwire, Match.com, King.com and Electronic Arts. Approximately 40% of our staff are multilingual agents and we support over 29 languages.

Our Culture……
Our culture is reflected in our policy to recruit people primarily on attitude and build the skills required for the job.

All ‘gemmers’ are challenged to exceed the parameters of their day to day job by helping us and our clients exceed customer expectations

To do this we need people with the right attitude, the right skills – we provide award winning training

Life at gem……
When you take up a job at gem, you can expect to work as part of a team.

We believe it is important to bring out the best in all of our staff so you will face exciting challenges in all aspects of your work.

As a team member you will play an important role in our development and in helping our clients achieve their goals. We also acknowledge the importance of having fun and fulfillment from your work.

What you can expect from the role......

On behalf of our client you will:

Generate high quality commercial sales leads, which in turn will create an opportunity for our client or an official re-seller to generate revenue through selling one or more IT products. Due to the sheer volume and quality of leads that we can generate we have proven ourselves to be a key component in our client’s commercial model.

As an agent representing our client your main aim is to build relationships with existing and future companies, as well as the client. The work will consists mainly of outbound cold calling, with some inbound calls and reporting/administrative tasks on a business to business platform.

Do you have the following?


Excellent written and spoken Turkish / Russian /German and English skills,

6 months previous telephone/face to face sales experience

Previous experience in IT/Networking.

Excellent communication skills both verbal and written

A team player who takes an active role in generating positive team morale.