Aeria Games (www.aeriagames.com) is positioned to become the worldwide leader in one of the fastest growing segments of the online gaming market – Free to Play Massive Multiplayer Online Games.

We’ve built a vibrant community around a diverse portfolio of MMO games and have successfully introduced the micro-transaction based business model into North America and Europe.

We're currently recruiting talented individuals and offering rewarding career potential, competitive benefits, and a fun work environment. If you have a passion for gaming and are looking for a challenge within a growing startup, then this is the place for you!

Speak several European languages? Enjoy keeping customers happy? Play video games? Be responsible for resolving customer support tickets for an online game community in a fast-growing, exciting company in our new European Headquarters in Berlin, Germany.

Qualifications

• At least 1 year experience in customer support.
• Fluency and literacy in English as well as at least two of these languages: German, French, Spanish, Russian, Turkish.
• Strong understanding of algebraic math or accounting.
• Basic knowledge of Massively Multiplayer Online (MMO) games is a plus.
• Experience in sales is a plus.
• Willingness to work regular weekends and holidays.
• Passion for working in a startup environment within a performance-driven company.

Responsibilities

• Answer email customer support tickets in a professional manner in multiple languages.
• Investigate fraud reports.
• Deliver virtual promotion prizes using proprietary software.
• Generate reports for managers.
• Translate text between English and other European languages.
• Work in a team and share information across multiple international teams.

Please note that due to the nature of working in the billing department, we will conduct a background check on applicants after the interview phase.