Job Purpose

We are seeking bilingual representatives to work from our London, UK Office who are fluent in the following languages:

German / Russian / Dutch

Key Responsibilities

 Translate documents and templates from English to the other language(s)
 Respond to customer requests and enquiries in English and other language(s)
 Fast, accurate and thorough responses to numerous e-mails per shift
 Managing player accounts (passwords, cash transfers, account privileges)
 Hosting final tables of tournaments
 Providing information on player deposits and cash outs
 Informing players about current promotions at PokerStars
 Assisting players with connection and technical issues
 Informing players about games and game rules
 Interpreting hand histories for players
 Responding to player concerns about site integrity

Skills and Capabilities

Essential

 Fluent in one of the above listed languages, with an excellent command of English
 Excellent command of professional writing
 Self-motivated, able to work as part of a busy team
 Ability to work in a high-volume work environment
 Minimum typing speed of 40 wpm; 60 wpm or more preferred
 Additional European languages, an asset

Desirable

 Strong knowledge of both online and brick-and-mortar poker
 Basic knowledge of online money processing - (e.g. transactions via credit card, NETeller etc.