Hilton portfolio now includes over 2,800 hotels worldwide, and Hilton Reservations & Customer Care (HRCC) in Glasgow forms part of Hilton’s International Contact Centre organisation. We handle inbound reservations, Hilton HHonors loyalty programme and customer service contacts for Hilton’s global brands.

Although we have a base in the city centre of Glasgow, we now have opportunities to expand our operation to working from home. This exciting project means that under the remote supervision of a Team Leader, you will handle Hilton Reservations & Customer Care contacts from the comfort of your own home.

The HRCC Agent who works from home will have key performance targets relating to sales conversion of contacts and quality of customer service. We will ensure that our agents who work from home have remote support.

Based: Your own Home (any UK location may be considered)

Requirements
• Fluency in English and at least one of the following languages: German & French
• A private, quiet office space at home (inaccessible to family during working hours)
• Your own desk & chair
• Broadband connection, 2nd telephone line and monitor (you will be reimbursed for installation of 2nd Line)
• Initial training within HRCC office in city centre of Glasgow for 6 -10 weeks (paid at normal hourly rate)

Qualities
• Ability to work well using self motivation and without on site supervision
• Dependable and trustworthy
• Good organisational skills
• Excellent written and verbal communication skills
• Willingness to work through problem solving issues
• Basic PC trouble shooting proficiency
• Good numeracy and literacy skills
• Good keyboard skills
• Positive engaging attitude
• Customer service experience - advantageous

Training:
• A 6-10 week training programme will be conducted on site in the HRCC office in Glasgow city centre (easily accessible by public transport). Training will be paid at the normal hourly rate.
• Travelling during initial training, on site visits for training, coaching and hotel presentations may be required and will be reimbursed by the company.

Shift Pattern: Flexible
Hours: Part time and Full time up to 37.5 hours per week (5 days out of 7)

Operational hours: 6am - Midnight - 7 days per week (opening hours of language lines may vary)

Benefits: As the number one hotel chain in the world, with over 2,800 properties worldwide, you can receive discounted accommodation for yourself and family upon gaining membership to our Hilton Club.

£ 6.86 per hour plus bonus opportunity and benefits

We are an equal opportunities employer.

If you are interested in this opportunity, please click on the "apply" button below.