Hardware Customer Service Engineer Vacancy - Technical Support Team – German or Spanish Speaker. Teleperformance, the UK’s leading outsourced contact centre provider, have two exciting vacancies for enthusiastic Customer Service orientated multilingual speakers with knowledge of various IT areas (Technical Customer Support or Customer Service & PC Hardware), to join our IT Support inbound helpline we operate on behalf of a market leading IT hardware corporation in Swindon. The first vacancy requires fluency in English & German and the second requires fluency in English & Spanish.
Starting salary £20,000.

Our current vacancies require fluency in English and German or English and Spanish. However if you have the correct troubleshooting/hardware skills and are fluent in the above or any of French, Italian or Turkish then please apply in case we have any further vacancies requiring these languages.

The Role of a Hardware Customer Service Engineer
This is a challenging and multi-tasking role dealing with issues of varying complexity. The main job requirements are:
• Troubleshooting, fault finding & resolving customers’ technical issues, covering a wide variety of hardware products via interactive services.
• Replicating issues and conducting research to find answers to questions and to ensure quality of resolution of customer issues.
• Working closely with experts in their field to resolve issues
• Regularly updating customers on the progress of their issues and maintaining accurate records
• Ensuring customer satisfaction by providing a professional service and swift resolution to all customer issues.
• Working as part of a team, sharing work in customer issue resolution.
• Continuous learning by developing further knowledge of the products supported. There is ongoing structured training provided on the various hardware products supported.

The Selection Criteria

IT Knowledge/Skills required
• How to build a PC from scratch
• Home PC system architecture
• How PC hardware components interact
• Networking

Experience required
• Proven technical troubleshooting skills, ensuring an appropriate level of support for di dfferent types of customer.
• Demonstrates strong customer service/support skills.
• Accustomed to conducting research from various sources to find answers to questions Proven ability to share knowledge with other team members, encouraging a culture of continual improvement across the team.

Personal attributes
• A hardworking and self motivated individual who seeks to develop their own technical skills and knowledge on a daily basis outside of the ongoing training and support provided
• Ability to empathise with the customer and identify the right technical level at which to communicate.
• Ability to work to tight deadlines and maintain a professional and positive profile under pressure
• Dedication to providing high quality customer service across a range of contact channels
• Able to multi-task and manage and prioritize own time.
• Good verbal communication skills to be able to guide customers to the resolution of their issues
• Good written communication skills to ensure accurate and relevant content generation.

Based in Swindon, there is a fantastic working environment where you are fully supported in your role, ongoing product training/support is provided and development opportunities are also available. There is a restaurant/café on site, and as a Teleperformance employee you will also be entitled to many other great benefits. These include:

• 25 days annual leave and 8 days bank holiday
• BUPA healthcare discount
• Childcare Vouchers
• Contributory Pension Scheme
• Full Ongoing Training

Teleperformance is part of the Teleperformance Group, operating 281 contact centres in 51 countries, making us the largest network of contact centres in the world. Whether you are working in one of our 5 UK offices, from a client's own centre, or based in one of our International contact centres, Teleperformance really can offer you a world of opportunities.

To find out more about us go to: www.teleperformance.co.uk