Client Support Administrator/Multi-lingual Interviewer

London, UK

Gallup is different from most consulting firms. While other organisations provide services in traditional disciplines such as cost reduction, building or re-engineering processes and systems, or mergers and acquisitions, we help companies drive true organic growth — revenue and profit increase from continuing operations. Advances in economics, psychology and management sciences, along with our own research, have led our researchers to discover how organisations can grow through talented employees being engaged and able to engage their customers. Our consultants are trusted advisors to many of the world's leading companies. Our approach enables us to understand our clients' visions and strategies and thereby develop and implement individualised solutions.

The Opportunity

• Are you a fluent English, French, German and perhaps even Dutch speaker?
• Do you enjoy speaking on the telephone?
• Are you highly disciplined?
• Can you successfully manage competing priorities to ensure that you always deliver on time?
• Are you able to spot trends and find solutions?
• Do you take great pride and satisfaction from seeing something through from beginning to end?
• Do you establish immediate rapport and develop friendships over the telephone and in the office?

Gallup is looking for a multi-lingual client support administrator and interviewer to support our global clients and client service teams based out of our central London office. Candidates must speak fluent English, French and German as a minimum and Dutch is desirable in addition. We are looking for a positive person with great telephone, organisational and problem-solving skills. Key responsibilities include: managing incoming calls to our client helpdesk concerning process and technical questions to provide suitable solutions; identifying problems or trends to be remedied by project managers or MIS colleagues; supporting client service teams with administrative duties such as drafting letters, mailings, sorting correspondences; conducting in-language selection interviews over the telephone with Gallup’s clients. You must have an exceptional telephone personality with clear and sophisticated communication and enthusiasm. You will be responsible for managing a busy schedule of incoming client questions and interviewing candidates throughout the day and some evenings. You should also enjoy providing administrative support to highly dedicated, energetic and committed team members.


Qualifications

Exceptional telephone and organisational skills are essential. You must be fluent in English, French and German. Fluency in Dutch would be a great asset for this role. Experience and proven proficiency in Microsoft® Outlook®, Word, PowerPoint® and Excel® are required. You must also hold a valid UK work permit.

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