The Company

Bloomberg is the leading global provider of financial data, news and analytics. The BLOOMBERG PROFESSIONAL service and Bloomberg's media services provide real-time and archived financial and market data, pricing, trading, news and communications tools in a single, integrated package to corporations, news organizations, financial and legal professionals and individuals around the world.

The Role

Global Technical Support (GTS) is seeking to recruit dynamic, motivated individual wishing to work in a global, fast-paced, technical environment. Key responsibilities range from providing critical software, hardware and network trouble-shooting, assisting customers in the maintenance and support of both the Bloomberg system and supplementary electronic trading platforms within their own internal networks and liaising with other internal departments such as Sales, Analytics, Installations and Networks, in order to ensure a seamless level of outstanding customer service. Other responsibilities include dealing with suppliers, Field Service engineers and third party on-site contractors and meeting departmental project deadlines.

Qualifications

- Degree in any discipline, but general knowledge of IT is preferred
- Experience of working in a help-desk environment is highly desirable
- Outstanding communication and inter-personal skills and be able to work well in a team environment
- Excellent listening, questioning and analytical skills along with the ability to remain calm under pressure and work in a concise, clear focused manner are necessary
- Fluency in English and Mandarin/Catonese is a must