Swedish speaking Customer Services
South West London
£18,000 + bonus up to 10% + benefits

Our client, based in South West London, is recruiting a fluent Swedish speaker to join their dynamic European customer service team. This is a permanent role and an excellent opportunity to gain customer services experience within a multicultural, corporate environment.

Job responsibilities:
- Process customer contacts - inbound/outbound calls/fax/electronic - to include sales order processing, enquiries, complaints and information management
- Maintain personal targets as agreed with Team Leader to include call volume, availability, timekeeping, attendance and call quality
- Support internal customers i.e. Business Consultants and local management - effective processing of information and requirements
- Ensure commercial policies pertaining to the Supply Chain are effectively deployed e.g. returns and diagnostic policies
- Maintain comprehensive product, system, commercial knowledge and soft skills to effectively manage the customer relationship
- Undertake internal and added value initiatives as required
- Contribute to the achievement of the departmental promises

Required skills:
- Fluency in Swedish to mother-tongue standard
- Complete fluency in English
- Minimum 6 months Customer Service/Call Centre, Market Research, Receptionist or Sales Support experience required.
- High degree of customer focus
- Team Player
- Proactive approach to problem solving
- Sound administrative skills
- Excellent communication skills