JOB DESCRIPTION

JOB TITLE: Chinese (Simplified) Website Translator Project Support

REPORTS TO: International Operations Manager

CONTRACT 9 MONTH INITIAL CONTRACT/Starting Immediately!!!

DEPARTMENT: E-Commerce (Leeds)

Salary £17-£20,000 Pro Rata

We are currently recruiting for Language Project Leaders in Simplified Chinese (Cantonese) to join the E-Commerce department on a temporary basis to support the Lightyear (Orbis) and gaming site projects. This is an exciting and challenging opportunity allowing the right candidates to lead the development of the new language versions of the websites.

The key purpose of the role is to provide the highest possible quality for language customers. The key accountabilities include; ownership of content for the new websites, managing translations (directly and via a third party), planning and carrying out user testing for the language sites, localising websites for the relevant customers and to create or source editorial and marketing areas for the language sites. Successful candidates will also be required to manage the website for a period of time after go live to ensure that the quality is maintained. There is the potential for these roles to become permanent.

The ideal candidate will be fluent in Chinese (Cantonese) with fluenty in English along with having a thorough approach to working practices, be proactive and have a keen eye for detail. A degree in Translation is a distinct advantage along with sports/betting experience or interest and knowledge of gaming!!

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JOB PURPOSE
To provide translation, quality control and to support business sign-off / end-user acceptance for Orbis website and gaming site rebrands.

DIMENSIONS
 Ownership of local language content for relevant language sites (Orbis and Gaming)
 Determine most appropriate method of translation
 Manage translation process to completion
 User acceptance testing of language sites
 Preparation for sportsbook and gaming go live dates
 Initial post go live support and maintenance of language sites and products

PRINCIPAL ACCOUNTABILITIES/KEY TASKS

The tasks listed below are not exhaustive, but form the body of the role.

Customer
 Ensure competition beating service levels of quality across all content on the sportsbook and gaming sites.
 Manage / carry out all translation requirements across Lightyear and gaming rebrand projects.
 Provide quality control for any translations supplied by third parties
 Minimise English across all language products
 Plan and carry out user testing across all language sites and products
 Plan requirements for go live for relevant language site
 Source / create content and marketing areas for relevant language site / product


Process
 Follow Project Lightyear guidelines and reporting processes
 Work with User Acceptance Testing scripts to ensure comprehensive checking
 Continually review and suggest improvements to current business processes
 Define and implement new work processes as required

Communication
 Actively manage Departmental communication cycle and support Corporate communication cycle
 Define and manage Department meeting responsibilities
 Build and manage productive working relationships
 Monitor service level of 3rd party suppliers


PERFORMANCE CRITERIA

The role will be measured against:

Management Behaviours:
As outlined in the Management Behaviours Framework document.

Key Performance Indicators:

 CUSTOMER
- Quality of language sites and products
- Amount of English on language sites and products
- Providing relevant content to customer base
- Customer service metrics

 PROCESS
- Timely completion of translations and testing
- Sites fully prepared for go live

 COMMUNICATION
- Timely and appropriate reporting and communication
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QUALIFICATIONS, SKILLS & EXPERIENCE

 Fluent speaker of relevant language
 Interest and knowledge of sports and/or betting
 Attention to detail
 Self motivated
 Familiar with Internet

RELATIONSHIPS

 Intra-departmental:
Foster and develop appropriate and effective levels of teamworking throughout the Department.
 Inter-departmental:
The team must liaise professionally with other departments to successfully deliver organisational and customer requirements. This includes, but is not limited to, Lightyear team UAT, Sportsbook Operations, Gaming Operations, Marketing, I.S., H.R., Finance, International, Legal, Compliance.
 External / Third Party Suppliers:
Translation providers