Position: Sales Administrator
Reporting to: Inside Sales Manager
Location: Cork

Company Summary

VMware, Inc. is the global leader in virtual infrastructure solutions for industry-standard systems and the fastest growing software company in the world. We have approximately doubled our revenue each year since our inception in 1998, with 2006 revenue reaching almost $709M. VMware solutions are deployed at over 20,000 companies (including 100% of Fortune 100 companies) and used by over 4 million users. As VMware grows, we are looking for individuals who share our corporate values for excellence and innovation; straightforwardness and open communication; a sense of fun and an appreciation of a balanced life; delivery on our promises to our partners, our customers, and ourselves; and a passion for what we do and the value we deliver.

Job Profile

SA Mission Statement: To provide support to the INTERNAL SALES TEAM and aid them in administrative responsibilities and duties required to support the fulfilment of orders. The SA is expected to review activity to verify data integrity prior to sending to the INTERNAL SALES TEAM as completed project.

Main Duties:

The successful candidate will be responsible for:

• Interacting / teaming with Inside Sales Representatives to provide outstanding customer experience
• Establishing and maintaining a strong, professional relationship with all colleagues.
• Escalating to the Team Leader, Account Executive, or Manager as appropriate
• Querying and managing information in Siebel, Oracle and other internal systems
• Providing structured feedback on a daily basis to the team Manager on outstanding and emerging issues
• Raising and actioning tickets related to order processing

Sales Operations

 Manage Software License Requests
 Reassign and assign orders to their correct territory
 Assist with non-customer facing requests and track progress to completion
 Internal research for workflow steps on new processes
 Processing sales opportunities and providing leads to the Inside Sales Representatives
 Team meeting set up and preparation

Account Planning/Analysis

• Research Enterprise License Agreements
• General Account Analysis

Data Entry for contact lists

The role, responsibilities and geographical focus will change and develop over time along with the company’s rapid growth.

Key Interfaces:

• Internal Sales Teams





Required Skills

* Fluency in the German language essential

* Excellent organizational skills and the ability to manage diverse projects simultaneously

* The ability to develop in-depth knowledge of company policies, and procedures.

* The ability to handle details of a highly critical nature

* Exemplary verbal and written communication skills, sound knowledge of English

* Strong proficiency with Excel and Microsoft Outlook. Experience with Siebel preferred

* The ability to interact professionally with senior level executives within and outside the company, as well as with customers

* 2nd European language is a distinct advantage