We are looking for a Bilingual English and Dutch speaker, with full work rights in the EU, to work in a highly demanding environment. You will be a point of contact not only for the customer, but also for the Financial, Legal, Logistics and Sales Departments. You must be a skilled Multi-Tasker who works well in a highly computerized environment.

Personal Qualities:
Fluent Dutch Speaker
Team player, good communication & IT skills, enthusiastic, previous Fulfilment/Customer Service experience a distinct advantage

Main Responsibilities

Perform activities related to all transactions such as:
supply
delivery
billing and billing query resolution
inventory
contract status
Ensure customer satisfaction through timely and complete responses to inquiries, and proactive problem resolution. Understand customer expectations and support these through appropriate communications and actions
Maintain awareness of requests and processing activities, and initiate communications regarding problems and solutions to customer and appropriate Departmental contact points. Practice cross-functional teaming
Handle customer orders and transactions and when required, pass on to appropriate fulfilment team-mates
Acts as interface between customer and Company setting realistic expectations, resolving fulfilment related problems and providing support to customer ensuring a high level of satisfaction
Ensures resolution of fulfilment related problems and disputes
Maintains an awareness of orders and returns and communicates problems/issues to customers and appropriate Departmental contact point
Maintains awareness of customer debt/accounts receivable status and initiates appropriate collection activities
Coordinates communication with customer and works with counterparts to resolve customer disputes and problems
Please contact Sinead at Priority Placements for further details for this immediately available 6 month contract position based in the Dublin 15 (Blanchardstown) area



Priority Placements is a Specialist Recruitment company, dealing with Finance, Accountancy and Banking roles. Some of our most frequent roles include Accounts Payable, Accounts Receivable, Credit Control, Part Qualified and Qualified ACA, CPA, ACCA, CIMA, IATI Accountants, Revenue and Tax accountants, Audit and SOX Specialists.