We are an international company that develop, make and market professional automotive tools to technicians all over the world. In the UK alone we have a network of over 420 franchisees and pride ourselves as winners of the BFA’s 2007 Franchisor of the Year award and finalist in “Superbrands” 2008.

We require a professional, dedicated and team-orientated person to work in our Customer Services Department. You will provide an exceptional level of support to our extremely busy Franchise Dealer Network. Your main responsibilities will include taking inbound calls and resolving customer queries. You will also process sales orders and in addition will be involved in recognising sales opportunities and will use these opportunities to sell our products to our Franchise Dealer Network.

In addition, you may also be involved in providing Franchisees, Field Managers and Branch Managers with support and information as required whilst maintaining excellent customer care within agreed Service Levels. You will also be involved with the ancillary elements of any office based role in including filing and archiving. Ideally, you will possess previous experience of working within a varied and high pressured environment and, due to the nature of our business a flexible approach to your work is essential.

Please apply for more details.