languagejobs4u homeBack Desk Consultant in France
Type:
Permanent
Location:
France, 95101
Salary:
21.000 / 26.000 €
Advertiser:
European Resources Ltd
Job Posted:
16th Sep 2008
Reference:
ERT-Backdesk-FRANCE
Languages:
All of these languages are required. English
French
All of these languages are required. English
French
Job Description
The General Motors Europe (GME) Customer Care Centre (CCC) is a multi-lingual and multicultural customer care centre. The centre provides customer service to owners of Opel vehicles across many European countries. Our client based in Madrid is recruiting two Back Desk Consultants to be based in Paris to give support to the French team based in Madrid and deal with the most difficult and challenging customer queries face to face.
Job description
•Location: General Motors France, Paris 95101
•Salary: 21000 to 26000 € per year gross depending on experience
•Permanent contract from EDS France
•Holidays : 27 days (if 1 year minimum in the company)+ 12 extra-days
•Salary payment : 13 months included 50% in June and the rest in December
•Company benefits: lunch voucher 7€ (18 per month), Insurance covering health and death AXA and public retirement
•Working hours: participation in shift patterns to cover the opening hours of 8.30am to 6:00pm Monday to Friday
Job role / Activities / Responsibilities:
•Managing the resolution of incoming correspondence within agreed SLA (Service Level Criteria). They include legal cases, letters addressed to our president, vehicle fire etc.
•Meeting customers when they come to Argenteuil with a complaint.
•Ensuring excellent level of measured quality and professionalism is delivered in every customer contact.
•Providing support to the FD Team in their research and case resolution.
•Taking part in the day to day running of the operations by faxing documents whenever the need arises ( Admin absent)
General day to day duties, include:
•Owning, resolving and responding to customer correspondence or visit in a professional, polite and clear manner, utilising French.
•understanding and applying the policies and procedures of GME/Opel/Saab/Chevrolet/Cadillac & Corvette Europe in order to resolve the contacts received from their customers and dealer network
•logging of customer issues on networked case management system
•interaction between customers, dealers and head office staff at all levels of seniority
Job description
•Location: General Motors France, Paris 95101
•Salary: 21000 to 26000 € per year gross depending on experience
•Permanent contract from EDS France
•Holidays : 27 days (if 1 year minimum in the company)+ 12 extra-days
•Salary payment : 13 months included 50% in June and the rest in December
•Company benefits: lunch voucher 7€ (18 per month), Insurance covering health and death AXA and public retirement
•Working hours: participation in shift patterns to cover the opening hours of 8.30am to 6:00pm Monday to Friday
Job role / Activities / Responsibilities:
•Managing the resolution of incoming correspondence within agreed SLA (Service Level Criteria). They include legal cases, letters addressed to our president, vehicle fire etc.
•Meeting customers when they come to Argenteuil with a complaint.
•Ensuring excellent level of measured quality and professionalism is delivered in every customer contact.
•Providing support to the FD Team in their research and case resolution.
•Taking part in the day to day running of the operations by faxing documents whenever the need arises ( Admin absent)
General day to day duties, include:
•Owning, resolving and responding to customer correspondence or visit in a professional, polite and clear manner, utilising French.
•understanding and applying the policies and procedures of GME/Opel/Saab/Chevrolet/Cadillac & Corvette Europe in order to resolve the contacts received from their customers and dealer network
•logging of customer issues on networked case management system
•interaction between customers, dealers and head office staff at all levels of seniority
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Ireland
You cannot apply for this job as it is no longer active.