Don Quijote is the leading network of schools teaching Spanish in Spain and Latin America and we have a vacancy in our UK office, located in Epsom, for a Client Services Course Counsellor to handle all aspects of student administration. The successful candidate will speak English and Spanish, have excellent telephone skills, be computer literate and the ability to work as part of a team.

Description:

Reporting directly to the UK Office Manager you will be responsible for handling all aspects of student administration, handling enquiries, advising potential students on their study options and assisting with office sales and promotions. You will be working as part of a highly motivated and friendly team.

Requirements:

• Fluent English spoken and written
• Good command of Spanish
• Good attention to details
• Confident and positive manner
• Ability to prioritise and organise tasks
• Good computer skills to include MS Office (Word, Excel, Outlook)
• Ability to work as part of a team

Duties:

• Answer enquiries (email, phone and post) from current and potential
students
• Help potential students to choose which course or location would be
suitable for them
• Use and update client database to include the entering, editing and
updating of all student personal data, reservations, travel details,
telephone calls, emails and brochure requests received etc.
• Follow-up potential students by email or phone
• Sending promotional materials and other relevant information to
clients
• Assist the Office Manager and other members of the team as
required
• Attend promotional events such Information Evenings and Trade
Fairs, etc
• Work on projects to achieve sales goals