VMware has more than 100,000 customers including all of the Fortune 100, 14,000 channel partners, 6,000 employees in 36 countries and 21 products that have won over 193 awards. With 2007 revenues of $1.33 billion and revenue growth at 69% for Q2 of 2008, VMware is on of the fastest-growing public software companies in the world.

Job Description: International Order Operations Team Lead
Summary:

• The primary focus of this position is to assist the International Order Operations Supervisor in leading a team of order analysts in their daily transactional activity and relationship management.

Responsibilities:

Responsibilities include, but are not limited to:

• Ensuring departmental knowledge and accurate implementation of various policies and procedures as it impacts the order management process – such as & SOX, Revenue Recognition & Export Compliance.
• Build relationships and liaise daily with functional groups such as Sales Teams, Partner Contacts, Finance & IT Support teams - as required to drive efficiency and new initiatives.
• Engaging with product, pricing and programmatic teams to build awareness of any related changes across the order management team.
• Responsible for developing, preparing and interpreting statistical and analytical reporting.
• Proactively assisting with process re-engineering to eliminate non value add activities.
• Actively participate in ongoing system integration projects and co-ordinate testing and training requirements when necessary.
• Monitor quality and consistency of product & process across the EMEA team targeting standardization of knowledge & competency.
• Deliver on ad-hoc assignments as business requires.

Requirements:

• Three to five years experience in order, distribution, and invoice process, with specific knowledge of software license transactions and experience in a team lead or support management role.
• Excellent written and verbal communication skills in English.
• Fluency in an additional European language would be desirable.
• Understanding of downstream impacts of order process as it relates to the end financial transactions.
• Systems integration project and testing experience.
• Knowledge of NPI, Fulfilment & RMA processes.
• Flexible to changing priorities and to work outside of office hours as the business dictates.
• Strong interaction ability with customer & partner contacts to resolve order management problems.
• Proficiency in Oracle Order Management modules and other software applications which include Excel, Outlook and SharePoint desirable.
• Bachelor's Degree preferred.